How we think about operating problems, AI, and governed delivery.
Perspectives, practical guides, and briefings written from real advisory and delivery experience.
Latest thinking.
How to identify AI opportunities inside real workflows
The best AI opportunities are usually found inside a specific, recurring decision, not in a general brainstorm about what AI could do.
Perspective · 2026-03-04 · 6 min read
When custom software is economically justified
Custom software is not always the right answer, and neither is another packaged suite. The right test is economic, not ideological.
2026-02-18 · 7 min read
How AI should work with ERP, CRM, commerce, and finance systems
AI systems create the most value when they sit alongside systems of record, not when they try to replace them.
2026-01-22 · 5 min read
Human authority in agentic workflows
An agentic workflow is only as trustworthy as the human-authority boundary designed into it from the start.
2025-12-09 · 6 min read
Moving from demonstration to controlled production
A convincing AI demonstration and a production-ready system solve different problems. Conflating them is a common and costly mistake.
2025-11-14 · 6 min read
Measuring operational value from AI
Without a baseline and a defined measure, it is impossible to know whether an AI system is actually improving the operation.
2025-10-02 · 5 min read
Reducing avoidable software licence dependence
Licence spend often grows independently of actual usage. A disciplined review can recover budget without disrupting the operation.
2025-09-11 · 5 min read
Bring us the operating problem.
Not a brief, not a platform shortlist — the decision that arrives late, the workflow held together by people, the AI question without a clear answer. That is enough to start.